On 30 June 2015 I tweeted Pyrex and was told to email them –
I am emailing as requested on Twitter about my Pyrex jug which was less than a year old that exploded yesterday on removal from the dishwasher and caused cuts to my foot, leg and hand as well as my 5 year old sons hand who was standing by.
I am shocked and angry as this could have been so much worse! People are under the impression that Pyrex withstand high heats which it obviously doesn’t!
I await your feedback
And I received this reply on 07 July 2015 –
Further to your recent email regarding the breakage of your measuring jug.
First of all may we say how sorry we are that you have had cause to contact us; we hope that you and your son are now recovering from the incident and apologise for any inconvenience this matter may have caused.
As a company we take all customer concerns very seriously, and as you will appreciate it is difficult to comment without first having the opportunity to examine the product, could you therefore please pack the pieces very carefully and return them to us in order that we may give a proper assessment of the problem.
Once the article is returned to us it will be sent for testing and analysis, and as soon as I receive the results of the technical report I will contact you with the findings.
We recommend using a trackable method to send items back to us, such as Royal Mail 1st Class Recorded Delivery, or a similar method which gives you a parcel tracking number.
We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your item gets lost in the post, by enabling you to claim from your chosen delivery company.
Please keep a safe note of your returned parcel’s tracking number.
Assuring you of our best intention at all times.
My intial thoughts were anger, who keeps the broken glass for 7 days to await a reply?? Aside from the fact it so spectacularly exploding I had to vacuum my whole kitchen and subsequently the dishwasher refused to work afterwards as it happened as I was removing it from there at the time.
And on top of the fact they expect you to keep the glass they want you to pay for tracked postage out of your own pocket to ensure it gets there safe!!!
You only need to take to twitter to see in the last 2 months the same thing has happened to others!! I’ve gathered a few to show you below…
Surely this should be recalled? It’s safe to say I won’t be buying another Pyrex product again!!!